Frequently Asked Questions

Is expedited shipping available?

Yes, FedEx Overnight and FedEx 2-Day services are available.

How can I ask a question? I want to talk with someone..

Where is my order?

At the time your order is shipped, will send you an email containing your FedEx tracking number.

How soon will I receive my order?

We ship daily Monday-Friday, most orders received before 12:00 Noon CST will be shipped same day. If you have placed your order on a non-working day or holiday, then your order will be shipped on the next working day.

Is website safe? website is safe and uses an EV SSL (Extended Validation Secure Socket Layer) technology which protects the website via information encryption and authentication, guaranteeing maximum integrity and privacy of transmitted data.

What is your return policy? Are returns free?

Our returns policy can be found here Returns Policy, Buyers are responsible for return shipping.

What if my purchase does not fit or I simply do not like it?

You can easily return it; we have a 30-day returns policy.

How long does it take to get my refund?

Typically, refunds are processed within 3-4 Business Days.

Can I cancel my order?

Yes, you can cancel before your order ships.

How do I know your goods are authentic?

Ted, the business owner has been in working in the luxury menswear business with a high level of success for over 26 years.

Where is Ecommerce, LLC located?

We are in Chicago IL, United States.